What is self-exclusion and how do I request it?

Self-exclusion is a voluntary tool that blocks your access to your aau77 account for a chosen period — from 30 days to permanent exclusion. To request self-exclusion, email support@aau77.org with the subject line 'Self-Exclusion Request'. Your account will be suspended within 24 hours and you will not be able to reverse the exclusion until the chosen period has fully elapsed.

21+ Only

Responsible Gaming

aau77 is committed to keeping your gaming experience safe, enjoyable, and within your personal limits. For adults aged 21 and above in Bangladesh only.

Our Commitment to Safe Play

At aau77, responsible gaming is not just a policy — it is a core part of how we operate. We believe that gambling should always be a form of entertainment, never a financial necessity or an escape from personal difficulties. Every player on our platform deserves a safe and fair environment where they remain in full control of their gaming activity.

aau77 is an online casino and sports betting platform serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and beyond. We are dedicated to providing tools and resources that help players set boundaries, recognise warning signs, and seek support whenever needed. Gambling must always remain a recreational activity with money you can comfortably afford to spend.

Important: aau77 is strictly for players aged 21 and above. If you are under 21 years of age, or if gambling is not permitted in your jurisdiction, you must not access or use this platform. We take our age verification obligations seriously and may request documentation at any time.

Our Player Protection Tools

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Self-Exclusion

If you feel gambling is negatively affecting your life, you can request a self-exclusion at any time. This will block your account from all betting and gaming activity for a period you choose — from 30 days up to permanent exclusion. Contact our support team to activate this immediately.

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Deposit Limits

Take control of your spending by setting daily, weekly, or monthly deposit limits on your aau77 account. Once a limit is in place, it cannot be increased for at least 24 hours — giving you a meaningful cooling-off period before any changes take effect.

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Time-Out Feature

Need a short break? Activate a time-out on your account ranging from 24 hours to 6 weeks. During a time-out your account remains open but you cannot place any bets or access games. This is ideal for players who need a temporary pause without committing to full self-exclusion.

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Account Cooling-Off

Request a cooling-off period between 1 day and 6 weeks directly through our support team. During this time no marketing communications will be sent to you, and your account access is paused. This is a lighter touch than full self-exclusion and is reversible after the period ends.

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Activity Statements

Request a detailed account activity statement at any time. Your statement shows your total deposits, withdrawals, net win or loss, and session history over any selected period. Reviewing your activity regularly helps you stay informed and in control of your overall gaming behaviour.

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Reality Checks

Enable session reality check notifications to remind yourself how long you have been playing. You can set reminders at 30-minute, 1-hour, or 2-hour intervals. When the notification appears, you will see your session duration and net result — a helpful prompt to take a break or call it a day.

Healthy Gambling Habits

Maintaining a healthy relationship with gambling is entirely possible when you follow a few sensible guidelines. aau77 recommends all players keep these principles in mind every time they log in:

Set a strict budget before you start playing and never exceed it, regardless of whether you are winning or losing.
Never gamble with money that is needed for rent, food, bills, or other essential living expenses.
Treat gambling as entertainment, not as a way to make money or recover previous losses — chasing losses is one of the most dangerous patterns in problem gambling.
Take regular breaks during play sessions. Step away from the screen, have a meal, speak to family — never play for hours without stopping.
Keep gambling balanced with other hobbies and social activities. If gambling is the only way you relax, that is a warning sign worth addressing.
Never gamble under the influence of alcohol, stress, or emotional distress. Clear judgment is essential for responsible play.

Common Questions

You can set daily, weekly, or monthly deposit limits by contacting our support team at [email protected]. Once set, your limit takes effect immediately. Any request to increase a deposit limit will only be processed after a mandatory 24-hour waiting period to ensure you have time to reconsider.

Self-exclusion is a voluntary tool that blocks your access to your aau77 account for a chosen period — from 30 days to permanent exclusion. To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request'. Your account will be suspended within 24 hours and you will not be able to reverse the exclusion until the chosen period has fully elapsed.

Common warning signs include: spending more than you can afford, gambling to escape stress or anxiety, lying to friends or family about your gambling activity, chasing losses by placing larger bets, neglecting work or personal responsibilities, and feeling irritable or restless when not gambling. If you recognise any of these signs in yourself, please reach out to our support team or seek help from a professional counselling service.

Yes. aau77 uses SSL encryption to protect all player data and financial transactions. All games offered on aau77 are provided by certified international providers with independently verified Random Number Generators (RNG), ensuring fair and unpredictable outcomes on every spin or bet. We are committed to maintaining a transparent and secure platform for every player in Bangladesh.

Need Help? Reach Our Support Team

If gambling has become a source of stress, financial pressure, or personal conflict, please do not hesitate to reach out. Our support team is available around the clock and can help you activate protective tools, request account restrictions, or simply provide a listening ear.

You can email us at any time. We aim to respond within 24 hours Bangladesh Standard Time (BST, UTC+6). All responsible gaming requests receive priority handling.

[email protected]

Ready to Play Responsibly?

Explore aau77's games with confidence. Set your limits, play within your means, and enjoy the thrill of cricket, slots, and live casino — all in a safe environment.